|
We have an appointment system so make sure to allow enough
time in each visit for discussion, examination, planning and updating your
records. Running on time is a team effort, we are usually on time but
occasionally emergencies occur. If time is precious, phone ahead (07 3895 8055)
to see if we are on time.
Click here for more information
about appointments
Home visits 6:00pm - 8:00am call Family Care Medical Services
(07 3831 9999)
Mater Private Emergency Care Centre, 301 Vulture Street,
South Brisbane (07 3840 1000)
Click here for more information about after hours care
Please call the clinic by 10:30am if you need a home visit.
This service is offered to our regular patients within a 2km radius who are to
sick to come to the clinic.
Dockside Clinic is a private billing medical centre. We
charge for how much time is spent with the doctor, a fees list is available in
reception. Payment is due at the time of the consultation. A discounted fee is
offered for students, children and pensioners on 10, 15 and 20 minute
consultations. DVA - veterans consultations are billed directly to the
Department of Veteran's Affairs.
Dockside Clinic is a private billing medical centre,
consultations will be bulk billed for repeat prescriptions and for veterans
affairs consultations only. A charge will be incurred if other health matters
are attended to.
Emergency calls are taken by the doctor, messages are taken
for non-urgent matters. Patients can book telephone consultations for which
there is a charge.
A consultations is required for all repeat prescriptions,
these consultations will be bulk billed. If other health matters are covered a
charge will be made. Prescriptions cannot be renewed over the telephone.
Holders of DVA cards consultations will be billed directly to
the Department of Veteran's Affairs.
A consultation in required for all ongoing and new referrals.
Referrals cannot be backdated as this is against government regulations. For
ethical reasons referrals cannot be given without a consultation.
Dockside Clinic has a reminder system for important health
issues such as pap smears and immunisations. Please let us know if you do not
want to be included in our reminder system.
Normal test results may be given to patients by reception
staff over the phone, a consultation is required of an explanation of
results is required.
As Medicare payments do not cover any work done outside of a
consultation, other services may be charged as necessary. This will always be
discussed with you first.
Payment is required in full at the time of consultation.
Workcover is only billed directly when the claim has been approved and a claim
number is provided by the patient.
Advance notice is needed for appointments regarding insurance
or legal matters. These consultations are not covered by Medicare.
Our privacy policy brochure is available from reception. This
outlines how this practice handles all matters concerning your medical records
and privacy.
Dockside Clinic strives to provide a caring and ethical
practice, we welcome suggestions and are always available should you have a
complaint. Complaints can also be addressed to the Health Rights Commission, ph:
07 3234 0272.
|
